General Questions:

  1. How long will my order take to be delivered?

Orders on average should expect a 6-15 working day delivery timeframe. If it has been more than 3 weeks and you have not received your order yet, please do reach out to our team so we can look into this for you.

  1. How can I track my order?

We will update you the tracking information of your order to the same email that you filled out when placing your order. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email, so don't fret if you find your tracking information doesn't populate immediately upon getting your shipping confirmation email. To manually track your order.

  1. Where will my tracking information appear?

You should see tracking events within 24-48 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

  1. Do you ship worldwide?

Yes! We ship worldwide.

5. Do you accept returns?
Yes. Simply ship the Multi Bottle™ back to us within 30 days to get a full refund!

6. I have a question that is not here?
If you have other questions feel free to reach out and we will do our best to help you! Just send us an email to support@sparkleretail.com
 and we will be happy to assist you in any way we can.